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Privacy Policy explains how PHỐ XANH APP

PRIVACY POLICY

Effective Date: June 12, 2026
Last Updated: June 12, 2026

This Privacy Policy explains how PHỐ XANH APP (“PHỐ XANH,” “we,” “us,” or “our”) collects, uses, stores, discloses, and protects information when you access or use our mobile application, website, and related services collectively referred to as the “Services.”

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use the Services, we may collect the following categories of information.

1.1. Account Information

When you register for or use an account, we may collect:

  • Full name;

  • Username;

  • Email address;

  • Telephone number;

  • Password or other authentication information;

  • Profile image;

  • Company, agency, team, or professional information;

  • Account role and access permissions;

  • Account creation and update dates.

Passwords are processed for authentication purposes and should be stored using appropriate security and encryption methods.

1.2. Customer and Real Estate Information

When you create, manage, search for, or respond to real estate requests, we may collect:

  • Customer names and contact information;

  • Real estate buying, selling, renting, or investment requirements;

  • Property type, location, area, price range, and other property criteria;

  • Property descriptions, images, documents, and related information;

  • Notes, customer-care history, and transaction-related information;

  • Information about the creator or person responsible for a request;

  • Communications and interactions relating to customers or real estate requests.

You are responsible for ensuring that you have the necessary authority or consent before submitting another person’s personal information to the Services.

1.3. Community Content

When you use community features, we may collect and process:

  • Posts, comments, replies, and reactions;

  • Images, documents, and other uploaded content;

  • The name and profile information associated with submitted content;

  • Date and time of publication;

  • Reports, moderation records, and community interactions.

Content posted in public or shared community areas may be visible to other authorized users of the Services.

1.4. Device and Technical Information

We may automatically collect certain technical information, including:

  • Device type, model, and operating system;

  • App version and language settings;

  • IP address;

  • Device identifiers;

  • Login dates and access history;

  • Crash reports, error logs, and diagnostic information;

  • Features used and interactions with the Services;

  • Network and performance information.

1.5. Camera, Photos, and Files

With your permission, the App may access your device’s camera, photo library, or file storage to allow you to:

  • Upload profile images;

  • Add property photographs;

  • Attach documents or images to customer requests;

  • Publish community content;

  • Submit supporting information.

The App will only request these permissions when they are needed for a relevant feature. You may manage or withdraw device permissions through your device settings.

1.6. Location Information

If location-based features are enabled, we may collect approximate or precise location information with your permission to:

  • Identify properties or customer requests near a selected area;

  • Support map and property-location features;

  • Improve location-based searches;

  • Display relevant real estate information.

You may disable location access through your device settings. Certain location-based features may not function properly when permission is disabled.

1.7. Communications

When you contact us, we may collect:

  • Your name and contact details;

  • The content of your message;

  • Support requests and feedback;

  • Information necessary to investigate and resolve technical issues.

2. How We Use Information

We may use collected information to:

  • Create, authenticate, and manage user accounts;

  • Provide and operate the Services;

  • Display customer, real estate request, community, and customer-care information;

  • Enable users to create, search, update, and manage real estate-related data;

  • Facilitate collaboration and communication between authorized users;

  • Personalize content and improve user experience;

  • Respond to support requests and user feedback;

  • Send service notices, security alerts, and administrative messages;

  • Monitor performance and fix technical errors;

  • Prevent unauthorized access, fraud, abuse, or violations of our terms;

  • Moderate community content and investigate reports;

  • Maintain records necessary for business operations;

  • Comply with applicable laws, regulations, and lawful requests;

  • Protect the rights, property, and safety of users, PHỐ XANH, and other parties.

We do not use personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice or obtaining consent where required.

3. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on:

  • Performance of a contract: when processing is necessary to provide the Services you request;

  • Consent: when you give permission for specific processing, such as device location, camera, or photo access;

  • Legitimate interests: when processing is reasonably necessary to operate, secure, improve, or protect the Services;

  • Legal obligations: when processing is required to comply with applicable laws or lawful requests;

  • Protection of vital interests: when necessary to protect an individual’s safety or prevent serious harm.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal will not affect processing that occurred before consent was withdrawn.

4. How We Share Information

We do not sell or rent personal information.

We may disclose information in the following circumstances.

4.1. Authorized Users

Information may be shared with authorized users within the PHỐ XANH system according to their roles and access permissions. For example, customer requests and community content may be visible to employees, agents, managers, or other authorized members.

4.2. Service Providers

We may use third-party service providers to support:

  • Cloud hosting and data storage;

  • App infrastructure and databases;

  • Authentication;

  • Error monitoring and analytics;

  • Email, notification, or messaging services;

  • Maps and location services;

  • Security, backup, and technical support.

These providers may process information only as necessary to provide services to us and are expected to protect the information appropriately.

4.3. Business Transfers

Information may be disclosed as part of a merger, acquisition, restructuring, financing, sale of assets, or transfer of all or part of our business. Where required, users will be notified of material changes concerning the handling of personal information.

4.4. Legal and Safety Requirements

We may disclose information where we reasonably believe disclosure is necessary to:

  • Comply with applicable law, regulation, court order, or lawful government request;

  • Investigate suspected fraud, misuse, or security incidents;

  • Enforce our agreements and policies;

  • Protect the rights, property, or safety of PHỐ XANH, our users, or other persons.

4.5. With Your Direction or Consent

We may disclose information to another party when you specifically direct us to do so or provide consent.

5. Data Storage and Retention

We retain personal information for as long as reasonably necessary to:

  • Provide and maintain the Services;

  • Keep your account active;

  • Fulfill the purposes described in this Privacy Policy;

  • Comply with legal, accounting, tax, or reporting obligations;

  • Resolve disputes;

  • Prevent fraud and abuse;

  • Enforce our agreements.

Retention periods may vary depending on the type of information, the purpose of processing, account status, and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it. Backup copies may remain for a limited period until they are overwritten or deleted according to our backup procedures.

6. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information from:

  • Unauthorized access;

  • Accidental loss;

  • Misuse or alteration;

  • Unauthorized disclosure;

  • Destruction.

These safeguards may include access controls, authentication measures, encrypted communications, server security, monitoring, backups, and restrictions based on user roles.

However, no electronic transmission, mobile application, or data storage system can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their login information and for notifying us promptly if they suspect unauthorized access to their account.

7. Your Privacy Rights

Subject to applicable laws and certain limitations, you may have the right to:

  • Request confirmation of whether we process your personal information;

  • Access personal information associated with your account;

  • Correct inaccurate or incomplete information;

  • Request deletion of personal information;

  • Request restriction of certain processing;

  • Object to certain processing activities;

  • Withdraw consent where processing is based on consent;

  • Request a copy of certain information in a portable format;

  • Submit a complaint to an applicable data protection authority.

To exercise a privacy right, contact us using the details in Section 15. We may need to verify your identity before completing the request.

Some information may not be deleted immediately where retention is required by law, necessary to resolve disputes, protect security, prevent fraud, or enforce our agreements.

8. Account Deletion

You may request deletion of your PHỐ XANH account and associated personal information by:

  1. Using the account deletion function available in the App, where provided; or

  2. Sending a deletion request to [PRIVACY EMAIL ADDRESS].

Your request should include sufficient information for us to identify and verify your account.

After verification, we will process the request within a reasonable period, subject to applicable legal and operational retention requirements.

Deleting your account may permanently remove your access to the Services. Certain content or records may remain where:

  • They have been shared with other authorized users;

  • They form part of legitimate business or transaction records;

  • Retention is legally required;

  • They are necessary to investigate fraud or security incidents;

  • They have been anonymized so that they can no longer identify you.

9. User-Generated Content

Users may submit customer information, real estate requests, images, comments, and other content through the Services.

You must not upload or publish content that:

  • Violates another person’s privacy;

  • Contains personal information collected without proper authority;

  • Is unlawful, misleading, abusive, or fraudulent;

  • Infringes intellectual property or other legal rights;

  • Contains malicious code or harmful material.

We may review, restrict, remove, or preserve content where reasonably necessary to operate the Services, enforce our rules, respond to reports, or comply with legal obligations.

10. Third-Party Services and Links

The Services may integrate with or contain links to third-party services, websites, maps, communication platforms, or other applications.

Third-party services operate under their own privacy policies and terms. We are not responsible for the privacy practices, security, availability, or content of independent third parties.

We encourage you to review the privacy policies of any third-party services you use.

11. International Data Transfers

Your information may be processed or stored on servers located outside your province, country, or jurisdiction.

Where required by applicable law, we will use reasonable safeguards for international transfers of personal information, such as contractual protections, consent, or other legally recognized transfer mechanisms.

12. Children’s Privacy

The Services are intended for real estate professionals, employees, agents, customers, and other users who are legally permitted to use the Services.

The Services are not directed to children under the age of 13, or a higher minimum age where required by local law. We do not knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, contact us at [PRIVACY EMAIL ADDRESS]. We will review the request and take appropriate action.

13. Notifications and Communications

We may send notifications or communications concerning:

  • Account security;

  • Login activity;

  • Customer requests;

  • Real estate updates;

  • Community activity;

  • Customer-care activities;

  • Changes to the Services;

  • Important administrative matters.

You may manage optional notifications through the App or your device settings. Certain essential security or administrative communications may not be optional while your account remains active.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our Services;

  • New features or data practices;

  • Legal or regulatory requirements;

  • Security or operational developments.

When changes are made, we will update the “Last Updated” date. Where required, we may also provide notice through the App, website, email, or another appropriate method.

Your continued use of the Services after an updated Privacy Policy becomes effective means that the updated policy applies to your subsequent use of the Services, subject to applicable law.

15. Contact Us

For questions, requests, complaints, or concerns regarding this Privacy Policy or our handling of personal information, contact:

Company/Organization: [FULL LEGAL COMPANY NAME]
Application: PHỐ XANH APP
Address: [REGISTERED BUSINESS ADDRESS]
Email: [PRIVACY OR SUPPORT EMAIL]
Telephone: [CONTACT TELEPHONE NUMBER]
Website: [OFFICIAL WEBSITE URL]

When submitting a privacy request, please clearly describe your request and provide the information necessary for us to identify your account and respond appropriately.